Dear Season Ticket Holders,
I am doing a research project for one of my college classes and would love to get your feedback. I am focusing on the season ticket holder experience and the value shown to season ticket holders by the organization. If you have a few minutes, I would love to get your thoughts on a few questions below. Please, only season ticket holders respond, as I am not focusing on individual game ticket consumers. Any feedback would be greatly appreciated. Thank you for your time!
1) How long have you been a season ticket holder?
2)Would you consider yourself a fan of the team or of football in general?
3)How many tickets do you have on your account?
4)When considering joining any type of membership, what do you value most? What do you look for when joining a membership?
5)How long have you been a season ticket holder, and how old are the people actually attending the games with your tickets?
6) As a season ticket holder, how would you define value?
7)What are the top three things that you would like to see change with your membership? What aren’t you happy with?
8)What appreciation events have you been a part of with your membership and what did you like about them and why?
9)Do you want more benefits, attend more events or more free stuff?
10)Is there anything that you really enjoy that could be improved upon?
11)Do you want more tangible gifts or do you want exclusivity?
12)Why do you actually go to this game, when you could watch it at home? What about it do you enjoy?
13)Was there ever a time when you questioned renewing? What happened?